Complaints

If you’re dissatisfied with a service that we have provided – please let us know!

As a consumer, you have several options to make a complaint to Collector.

What is a Complaint?
Complaints against a Swedish financial institution is regulated in Swedish law, Finansinspektionen regulation FFFS 2002:23. General comments or dissatisfaction is not considered in this context as a complaint. The definition of the Complaint is important because it sets the framework for how institutions should act on complaints.

In the first instance, you may appeal directly to the company concerned:
Collector Credit AB
PO Box 119 14
404 39 Gothenburg
Phone +46-31-750 21 00

If you need impartial information on how financial institutions/banks should behave, you can contact the Swedish Consumer Banking and Financial Services Agency:
Konsumenternas Bank- och Finansbyrå
Klara Norra Kyrkogata 33
111 22 Stockholm
Telephone +46-8-24 30 85

Complaints Officer at Collector
If you want a coordinating body at Collector to hear your complaint, you can contact the Complaints Officer
Attn: Niclas Carling
Collector Credit AB
PO Box 119 14
404 39 Gothenburg
Phone 031-750 21 00

complaints@collector.se